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1st Line Support Analyst - Reading. Our client, a leading blue chip company based in Reading, require a 1st Line Support Analyst to join their busy Service Desk. As 1st Line Support Analyst you will be responsible for 1st line triage via Jira, phone, Teams etc, and helping with set up and shipping of new devices, and managing returns of old equipment. This is a hybrid role, with 3-4 days a week in the office. ESSENTIAL SKILLS & EXPERIENCE; Excellent verbal and written communication skills; Good understanding of Microsoft O/S, Office 365, Teams and OneDrive; Knowlege of Dell and Lenovo PC... more ->
1st/2nd Line IT Support Analyst. Based in London my client is recruiting for an 1st/2nd Line IT Support Analyst for an initial 6 months Fixed Term contract with possible permanent role (You will be on my clients payroll paying £32k-£34k pro-rata -please do not send in your CV if you are looking for a daily or hourly rate, this role would suit someone who is available now or at short notice). Working as part of the IT team, you will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will also be the onsite presence for desk side support... more ->
We are currently seeking an IT Support Specialist to join our dynamic team. Excellent interpersonal, communication, and stakeholder management abilities. Responsibilities: Provide 1st line support for IT infrastructure and end-users, including: New Starter IT setup and training Active Directory management Basic networking support Windows Servers maintenance Basic Microsoft 365 administration Documentation and administrative tasks Ensure uninterrupted delivery of IT services by managing service level agreements with business users and monitoring system performance. Maintain meticulous... more ->
Your new role Handle Incoming Requests: Log, track, and resolve incidents and service requests from end users via telephone, portal, email, and walk-ins. Immediate Action: Identify and take corrective action to resolve or contain issues directly. Use technical and problem-solving skills to address 70-80% of incoming calls. Record Keeping: Accurately record call details in the IT Service Management tool, ensuring customer information is up-to-date. Issue Monitoring: Monitor and escalate issues based on their severity. Troubleshooting: Utilise diagnostic tools, FAQs, and knowledge bases to... more ->
My Banking Client is currently looking for a Market Data Administrator & Compliance Analyst to join their team based in the City of London. Rate: £200 per day inside IR35 Location: Onsite - Liverpool St Term: 6 months, extendable Key Skills/Experience Required: Managing Market Data Systems (MDS) and Trading Systems and Applications related contract and agreements (new, old, renewal, termination, change of terms, queries). Managing vendors Market Data License. Managing Exchange, Specialist data and Products permissioning and access control (ie, Refinitiv DACS, Refinitiv Portal, Bloomberg Admin... more ->
1st Line Technical Support Agent Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues... more ->
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be... more ->
Our client are a global consultancy, working on an exciting project in the financial services space. They are on the lookout for a Tech Support Analyst to come in on a contract basis. Key Skills/Requirements: Must have experience supporting across multiple operating systems Microsoft Azure, Autosys, BigPanda, and IPcenter experience Windows Server, Linux, Scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL) experience Ideally worked in a financial services environment Contract is running for 12 months initially, paying up to £450p/day (Inside IR35 so... more ->
Desktop Support, 2nd Line Support, ITIL, Microsoft Windows, AD, Active Directory, Office, Office 365, Exchange My client based in London are looking for a BAU Mobile Desktop Engineer for an initial 6 month contract with a potential for multiple extensions (long term). Our ideal candidate will have over 3 years experience as a BAU Desktop Support Analyst and be comfortable supporting users/VIP users. You will predominantly be based in the office in London (Warren Street), but you may also be required to travel to other sites on occasion. You will also need to be familiar being the single point... more ->
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture... more ->
Robert Half Technology is assisting the UK's leading medical organisation to recruit a 3rd Line Support Engineer Engineer - London based Role: The 3rd Line Support Engineer will be responsible for LAN & Wi-Fi - 3rd party collaboration and management - Juniper and Aruba WAN - monitoring & 3rd party collaboration Unified Comms management Servers & Storage management Cloud Management - 3rd party collaboration Cloud Configuration - Azure Networking and Tenants Cloud Infrastructure Hosting (Infrastructure as a Service) Backup and Recovery Services - Commvault Service Decommissioning Firewall... more ->
Robert Half is currently engaging with a property organisation that is looking to recruit a contract first line Support Engineer for an initial 12-month period with their central London office. The Contract First Line Support Engineer will be expected to complete the following: Act as the first point of technical support for end users of the company, including resolving hardware and software issues Assist with the configurations of laptop builds Provide white-glove support to VIP stakeholders Administrating and maintaining the Active Directory Environment Provide support for Office365,... more ->
Job Title: 2nd Line Helpdesk/Desktop Support Duration: 6 months Location: Pimlico - 5 days on site/Monday to Friday £150 - Inside IR35 We have an exciting opportunity available for 2nd line helpdesk/desktop support position. Avanti Recruitment is seeking a 2nd Line service desktop support consultant to come in and help the team with bandwidth and day to day troubleshooting with ticketing requests. This role will sit in between 1st and 2nd line teams covering work from both groups Responsibilities: Asset tag Machines/monitors Compile asset list and add to service now Re-image machines and set... more ->
SCC Flex Contract: 2nd Line Service Desk - £220 per day - Inside IR35 - Haddenham - Onsite As an 2nd Line Service Desk, you will: Communicate with users to troubleshoot and resolve issues, creating process improvement articles. Provide desktop support services within defined service levels, ensuring appropriate urgency. Collaborate with other support teams to resolve issues. Install and manage devices and peripheral equipment. Ensure timely response to assistance requests, keeping users informed. Transfer business and technical knowledge to improve first-call resolution rates. Provide... more ->