Please answer the following questions in order to process your application.
Select your working status in the UK *
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
* denotes required field
Additional Information:
Availability/Notice
Hourly Rate GBP
Approximately how far are you willing to travel to work (in miles) ?
Key Privacy Information
When you apply for a job, ComputerJobs will collect the information you provide in the application and disclose it to the advertiser of the job.
If the advertiser wishes to contact you they have agreed to use your information following data protection law.
ComputerJobs will keep a copy of the application for 90 days.
More information about our Privacy Policy.
Job Details
2nd Line Service Desk (Contract)
Location: Haddenham, Buckinghamshire, England Country: UK Rate: £220 per day
SCC Flex Contract: 2nd Line Service Desk - £220 per day - Inside IR35 - Haddenham - Onsite
As an 2nd Line Service Desk, you will:
- Communicate with users to troubleshoot and resolve issues, creating process improvement articles.
- Provide desktop support services within defined service levels, ensuring appropriate urgency.
- Collaborate with other support teams to resolve issues.
- Install and manage devices and peripheral equipment.
- Ensure timely response to assistance requests, keeping users informed.
- Transfer business and technical knowledge to improve first-call resolution rates.
- Provide out-of-hours support for high-priority incidents.
- Assist IT projects with hardware decommissioning and rack removal.
The successful 2nd Line Service Desk will have experience in:
- Experience in supporting Windows Server, Exchange, Active Directory, Windows 7/10.
- Customer-facing support experience at levels 1 and 2.
- Proficient in applying operational procedures within KPIs and SLAs.
This is an immediate start role! To apply, please send a copy of your most up-to-date CV.
NOTE: At SCC, we prioritize the privacy and security of your information. Your data will be processed in accordance with current data protection legislation and our privacy policy, available on our website.
Posted Date: 29 Apr 2024
Reference: JSSCC FLEXRP180/2024
Employment Business: Specialist Computer Centres PLC
Contact: Andrei Bogdan Pinzariu